ORDER CANCELLATION AND RETURNS OF REGULAR PRODUCTS:

  1. You can cancel your order any time before your payment is made without charge.
  2. If you wish to cancel your order after you have made a payment to DA+PP, please follow these steps:
  • If the products are not yet shipped:
    1. Please send an email to service@da-pp.com including your order number references and your payment option.
    2. We will refund back to you in store credit or cash coupons at the value that you have cancelled the order.
  • If the products have already shipped:
    1. The products have already shipped cannot be cancelled unless there are any factory defects.

RETURN OF DEFECTIVE PRODUCTS.

At DA+PP, we take great pride in the quality of our products. If you find that a product is not as described, you can return them to DA+PP for exchange or refund, provided they are unused  within the next 14 days after the receive date

For Exchange:

  • Please send an email to service@da-pp.com including your order number reference with the pictures of defective product.
  • There will be 2 options for exchanging the products:
    1. Visit your selected DA+PP store to exchange the product in person.
    2. Exchange the product via Postal Service by sending the defective item back to our head office at the following address: 662/51-59 Soi Charoensuk, Rama IV, Klongtoey, Bangkok 10110 Thailand
  • The product can be exchanged for any items of the same price. If you would like to exchange for a product that is priced higher, you will be asked to pay the difference in price.

For Refund:

  • Please note that returned items are not eligible for cash refund, you will instead receive store credit or a store voucher.
  • Please send an email to service@da-pp.com including your order number reference with the pictures of defective product.
  • Once you have received our confirmation, you can send the defective item back to DA+PP head office at the following address: 662/51-59 Soi Charoensuk, Rama IV, Klongtoey, Bangkok 10110 Thailand
  • Once we have received the returned item we will confirm your refund within 7 days.

For International Return & Exchange

  • If you return the items in an order we will refund the cost of the returned items and the delivery return fee would be charged.
  • Items must be in their original condition and you will be required to present the corresponding receipt, package and product pictures.
  • Original shipping and handling fees are not refundable.
  • Items purchased within the Sale section or more than 50% discount are not returnable.
  • Purchases made in a DA+PP store may only be exchanged or returned in a store located in the same country / location.
  • Credit Card refunds are available if your online return is created within 14 days from the day in which you received your package. Store credit refunds are available for the entire within 30 days.
  • After 30 days,we will not accept your return.

 

IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US AT SERVICE@DA-PP.COM, LINE: @DA-PPBRAND, WECHAT: DAPPBRAND.

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